Network performance north of Boston
nooorrrm
Enthusiast - Level 2

Over the past year my network performance has gotten progressively worse.  I have at least 5 locations that I work/live or drive through daily that show between -110 and -120db signal strength and I am continuously dropping calls and losing network.  I have a Samsun S23 Ultra unlocked but have the same issue with my wife's Verizon branded S22.  I have spent hours on-line with support, but they only look at device level issues and I am convinced that my issue is related to the network migration to 5G.   I gave them the specific addresses today but did this 4 months ago and they have no record of any resolution.    Is everyone having performance issues if you not sitting on a tower?   They were supposed to call me back at 1pm

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11 Replies
vzw_customer_support
Customer Service Rep

 

We never want you to have poor signal Nooorrrm. We would love to look further into this with you. What zip code are you in? Does service improve outside? Are you using Wi-Fi calling? -Joe

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nooorrrm
Enthusiast - Level 2

Joe,

 

I am using wifi calling where available.  The issues mostly occur while driving.  I am in zip code 01915 and most issues are here or in 01984.   I need to choose a specific long drive route home if i want to make a call.  I can give you 4 or 5 specific locations where calls are un reliable and where signal is below -110db.  Calls either get choppy or drop off completely.  My wife (same plan S22+)is unable to use her phone at work, even in the parking lot. (01915)

I worked with service and they had me apply latest security patch and replace my sim with electronic sim with no impact.

Norm

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vzw_customer_support
Customer Service Rep

Thank you for reaching back out to us with your service issues, we never want anyone to endure service issue and want to work with you to get this matter resolved.  Please send a Private Message, so we can assist. 

*Lisa

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nooorrrm
Enthusiast - Level 2

How can I send a private message?   

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EC_VZW
Community Manager
Community Manager

If you click on the User name, you can then use Send Message

EC_VZW_0-1683295588462.png

 

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Slag13
Enthusiast - Level 1

YES ! Same problems in California! VERIZON SERVICE IS DREADFUL. And I was at my brothers  in Gloucester, MA. nearly a yr ago and Verizon is terrible there . My brother  has AT&T & has no issues. My sister is  in San Diego & has Cricket : no problems ME WITH VERIZON - PROBLEMS NEARLY ALL THE TIME. 

I DON’T PARTICULARLY LIKE PAYING  (Verizon) FOR A SERVICE THAT IS NOT PROVIDED.

And I ESPECIALLY DON’T LIKE BEING CHARGED A FEE —TO PAY MY BILL IN VERIZON STORES —BECAUSE I WAS PAYING WITH CASH ! 😤

Verizon is just rolling around and bathing in cash. 

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vzw_customer_support
Customer Service Rep

We're sorry to learn that you had some issues with visiting family over the last year, Slag13. We're here to help, and we want to help find a solution. Are you still in any of those affected areas, so we can do some troubleshooting? If so, can you please elaborate more on what isn't working?

-Joseph

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nooorrrm
Enthusiast - Level 2

Joesph,

 

I continue to have dropped calls and poor call quality in the towns of Wenham, Hamilton, and Beverly.      I have checked signal strength in the areas of trouble and find them at -120db or lower.  My wife teaches in Beverly and has almost non-existent service in and around her building.  We have been on Verizon wireless for about 30 years and over the past two years we are finding performance much worse.

 

Norm

 

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vzw_customer_support
Customer Service Rep

noorrm, I'm sorry you've been having issues with service. We can discuss that in greater detail, and have sent a Private Note to do some troubleshooting. 

-John

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nooorrrm
Enthusiast - Level 2

I am able to see your private message, but cannot reply.  I am accessing the community on windows 11 with the microsoft browser.   Is there a hidden reply button?

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nooorrrm
Enthusiast - Level 2

If anyone is wondering about the magic of private message with Verizon support, the answer is basically our towers are too far apart and your service and coverage will continue to be terrible.   Engineers are working diligently to resolve this, but we have no timeline.  Be patient.

 

 

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