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Verizon Team,
We are a new build out on Eastcliff Drive in Fair Oaks Ca, 2 neighbors already switched to ATT due to bad service. I have an extender in my home provided by VZW but it becomes worthless if the internet is down. Can you guys please send a tech out here? It’s sad that the rest of the town as pockets of 5GUW and we live with practically zero bars in our area.
Getting more cell phone towers added is a long process and will take a while. If your ISP has frequent outages causing your Verizon extender to not work, I'd look into getting a new ISP, investing in a 3rd party signal booster system compatible with Verizon (these systems do not need an ISP to work), or porting your number (sorry, Verizon).
Makes sense, been with these guys 25 years so maybe it is time to port the number elsewhere
You're welcome. 25 years is a lot of loyalty...it's too bad your new neighborhood is a Verizon dead zone! Sadly, every carrier will have this problem somewhere. ☹️
We sent you a private message to discuss your network concerns. If assistance is still needed, please engage with us there.
For anyone facing a similar issue, please refer to the links provided below. If your issues relate to signal in a specific location, there are a few factors that can be in play. There may be an issue with the device. Physical barriers which impact the signals from the network. Being indoors, which can lessen signal penetration. A good rundown of these factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/
I also suggest utilizing our Device Troubleshooting Assistant, which is accessible 24/7 to help customers with common questions and issues.: https://www.verizon.com/support/devices/
If you still require assistance, please contact us for support. -Red
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