No 5g Helena Montana
icesparta
Enthusiast - Level 1

For about three weeks there has been no 5g coverage on anyone's devices in the helena valley

8 Replies
vzw_customer_support
Customer Service Rep

We're sorry you were having issues with your service, icesparta. Are you still experiencing these issues? 

~Ivone

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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icesparta
Enthusiast - Level 1

Yes the problems are still here apparently they tried to turn on 5g uw and messed up the 5g network so as of now we are on 4 g for unknown amount of time 

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whatever38
Enthusiast - Level 2

I also am having problems in Montana. I work remotely and am nomadic. Prior to moving to a  new place for a few months I always check the Verizon Coverage Map to see if the area has 5G. This time I came to Bozeman because it says the whole city has 5G. But since I got here it's been a nightmare, I never have more than 1 or 2 bars of signal anywhere in this entire city and my work is suffering. That Coverage Map needs to be corrected.

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vzw_customer_support
Customer Service Rep

 

We're sorry to read that the service was not as expected when traveling to a new place. What kind of signal was the device showing?  ~Peter

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whatever38
Enthusiast - Level 2

My phone shows zero, one or maybe two bars of signal throughout Bozeman.

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vzw_customer_support
Customer Service Rep

Thank you for getting back to us, whatever38. You mentioned an issue with the 5G coverage in Bozeman. Is your phone showing something other than 5G coverage? How are voice, text, and data services affected for you? What model phone are you using?

-Lauren

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vzw_customer_support
Customer Service Rep

We are here for you, and we want to make sure that you have the best service experience possible. Please let us know if you still need assistance. We will be more than happy to help! ~Geo

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