No internet but I have 5 bars and 5g
Jcducky
Enthusiast - Level 1

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 So I have done all the trouble shooting to fix it. Realized it's a location problem with a tower. Support has told me it's a dead zone. I need this to work and it hasn't been a problem in my current location until a week ago. I'm so disappointed with Verizon at the moment. I'm currently shopping around for a need cellphone service. I can't see paying money for something that supposed to work and isn't.

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your service. We want you to have the fastest speeds possible without a loss of connection. We'll send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep

We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/

~Ivone

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