My wife called to check about a phone line we have on our plan. During the AI prompts the ai took that as a perfect time to pay off a cell phone and took over 300$ extra out of my personal account. Without authorization, right after I paid this months phone bill. This has been happening for about 6 months. I go to pay a bill. And the company takes more than what was approved. This month it was 555$. Last month the it was 80$. Iโd like to know why you have an ai handling payments at all.
Oh, wow! Dealing with payment issues can be frustrating, especially if the system is taking more than expected. Verizon is here to help.
You can always manage your payments through your My Verizon: https://www.verizon.com/support/billing-and-payments/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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