Re: 5G signal drops
rmdreib
Newbie

I have been a Verizon customer for 10 years, and the issues you have with providing 5G internet on my cell in Gulf Shores has led me to begin searching for another carrier. Every single day without fail my internet will drop to no signal for 3-4 hrs. No reason whatsoever. It's almost as if Verizon switches it off. It honestly seems I should be refunded money because Verizon cannot uphold their contract and provide the service I am paying for. Verizon has become nothing short of a ripoff when they were once the best cell service. I need to find out what has to be done to switch carriers.

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5 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear you're having issues with your service. When did these issues begin? What is the zip code you're located in? 

~Ivone

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rmdreib
Newbie

It has been this way for months. Zip 36542

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vzw_customer_support
Customer Service Rep

 

@rmdreib We are sorry to read about the issue you're having with your service in your area. How far from that area do you have to travel to get better service? What troubleshooting steps have you tried? ~Peter

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vzw_customer_support
Customer Service Rep

We know how important it is to make sure your services are fixed, and we are here to help. If you still need help, please provide us with the previously requested information, and we'll be happy to help.

~Freddy

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vzw_customer_support
Customer Service Rep

We want to make sure you're able to get your service working without having to look elsewhere. I'll send you a Private Note so we can work through this.

~Jesse

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