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Hi - I would like to report a serious dead zone for Verizon in Erie PA 16508. Multiple schools (kids) and businesses exist in this area, and the lack of 5G service often means next to no actual service or bars for phone users here. Hoping someone can suggest how to get Verizon to address? I got disconnected on a call to customer service IN THE PARKING LOT because the signal is so bad and it's been like this for months.
Solved! Go to Correct Answer
We had sent a Private Message to continue the discussion related to your coverage concerns. We will need to access your account to review your devices and connectivity, so we will need to continue in Private Message to fully resolve the service issues. Please contact us if you still need support.
Our Device Troubleshooting Assistant is also available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
~Izzy
Hello Pikaflull, we want to help review your coverage area. So, we can better assist, we will be reaching out via Private Message.
-Sarge
We had sent a Private Message to continue the discussion related to your coverage concerns. We will need to access your account to review your devices and connectivity, so we will need to continue in Private Message to fully resolve the service issues. Please contact us if you still need support.
Our Device Troubleshooting Assistant is also available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
~Izzy
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