Service Getting Dropped

sendhelps
Newbie

4 days ago, my phone started losing service randomly. It will drop from full bars to nothing and sometimes go into SOS mode. I’ve found a few solutions to fix the issue; like switching airplane mode on and off or turning the phone completely off and turning it back on. I searched this issue on here and found it’s happening to a lot of people all over the US. And the solution is get a new SIM card. Yesterday, I removed my SIM card, activated my eSIM, and then reset my Network settings and it seemed like that helped and I was losing service less often but it’s still happening and I have no clue why. I could be home or out and about and my cell service goes out and people can’t reach me and I can’t reach them unless I switch airplane mode on and off or turning my phone on and off. Very frustrating and not safe. Why would this be happening?

0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

Happy Weekend! We understand the importance of managing your service, especially when it comes to its functionality. Verizon is here to help.

 

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.com/support/troubleshooting/

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

0 Likes
SynthpopAddict
Champion - Level 2

Might help if you give the make/model of your phone.  If it's a Samsung S22, this issue has been well documented.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes