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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Short support wait times, but extremely shoddy support
steverfrancis
Member

So I was pleasantly surprised to find a real person when I called to ask why my new house, in the middle of Santa Barbara, had no cell coverage. After the usual tedium of reboot phone, upgrade phone, reset network settings, etc, they opened a ticket to have engineers investigate, and scheduled a call back at a specific time a few days later.

Which they did not do - no call back.

So I contacted support again, and said "Whats up with case XXX?" And then they said reboot phone, reset network, etc, etc. Then asked if I'd reported the issue before - when the whole case was about the status of my open ticket!!  

They then said they could offer me LTE home internet for $25 a month - which would be impressive, given there is zero, sometimes 1, bars of service here...

Then asked me if I'd done any troubleshooting (somehow forgetting the first 40 minutes of the call? Or the open case?) 

Then they disconnected me.

So... Verizon, kudos on the accessibility of agents. But it does no good if they don't even pretend to be trying to help the issue.

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