Stuck in SOS mode

[Hokiegirl88]

My phone has been going in and out of SOS mode for months now. I have gone to the Verizon store and they have told me the only way to fix it after getting a new eSIM is to buy a new phone. Ever since the new eSIM I still go into SOS mode but will show 5G connection or I will only have 1 bar of service. As a paramedic, I rely on my phone to communicate with hospitals, dispatch, and navigate to my runs. I have dropped calls with hospitals and haven’t been able to navigate to runs when it counts because I’m in SOS mode, thank god my partners have other cell carriers that actually deliver on their promise to work when needed. I will be sitting in the heart of down town or in a urban area and be in SOS mode or will have 1 bar of service, when our companies IPAD, which also runs on Verizon cellular has 4-5 bars and it’s an old iPad that has seen better days. I hope Verizon you get this fixed especially for those who rely on your services to serve others. Don’t advertise that we as first responders trust or choose you first if you can’t deliver. 

[vzw_customer_support]

Hokiegirl88, we're truly sorry to learn about the service issues you've been experiencing for months now. We know that staying connected is a must, especially as a first responder, and we'd love to look into your signal concerns right away. To better assist, we'll be sending a Private Note. 

~Izzy

[RobertG17]

Please send me that note as well. It’s been happening to me for approximately 2 months now. I’ve never had any issues prior to then. Thanks. 

[vzw_customer_support]

Hello, RobertG17. My apologies to hear this has been happening for so long. Rest assured, help is here. Please tell me more. What is your zip code? Do you know if others are also having the same issue?

-Natasha

[Dendrilly]

I also am having this issue, zip code area 30052 30014 

[vzw_customer_support]

Dendrilly We're sorry to read about the issue you're having with your device and we're here to help. Is your device on the latest software? Were any changes made to the device before this issue started? ~Peter

[KRC1965]

Hi.  I am too having this same issue.  It started when I transferred my line from a business account to an individual account.   After ALL of the trouble shooting, Verizon is sending me a network extender.  If that doesn’t work, they are going to attempt the E-SIM card.

What is the fix?  

[vzw_customer_support]

KRC1965, we always want to make sure that you receive the best available network connection, and we're glad you brought this issue to our attention. Please tell us, how often does your device display SOS mode? What troubleshooting was completed on your phone? Have you noticed an improvement in your service since connecting to the extender? 

~Izzy

[KRC1965]

Follow up:  Received the extender, set up was easy, and it HAS fixed the issue.  Thank you Verizon.

[MrGoldcia7]

Fix my sos 4/19/2024 5:42am

[hughieferguson4]

Please send me help how to get out of sos mode. I am stuck and expecting calls and texts.

[vzw_customer_support]

hughieferguson4, we're sorry to hear that your phone is stuck in SOS. We want to make sure that you're always able to get the messages and calls you expect. Please try this link that'll take you to our troubleshooting assistant. If these steps don't work, please let us know. 

https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/apple-iphone-15#/

~Jesse

[Dan_VZ · Accepted solution]

If your iPhone is stuck in SOS mode, please use the steps in this FAQ to troubleshoot the issue:

Phone can't make calls FAQ

Dan_VZ

[AJJ2322]

We are having this issue also. All 5 of our phones have been doing this. We also have had to get new SIM cards but it’s still happening. This can’t be a SIM card issue at this point. It has also been going on a very long time for us but just seems to keep getting worse.

[vzw_customer_support]

We're sorry to read about your issue with your devices and getting service, and we're here to help, AJJ2322. Are all phones up to date with software? Have you done any troubleshooting to try to fix the issue? ~Peter

[mballance1102]

I had this same issue and had to switch the cellular data option to LTE instead of 5G auto. settings, cellular, cellular data options, voice and data. Hope that helps!

[Brandigibson]

Same thing is happening to me. Zip code 45102. 

[Brookvillemama]

I’m having this issue too! The problem is my husband works 3rd and I have medical issues. So I have no way to call him if I have an issue come up. I am in zip code 45309.

[vzw_customer_support]

Brookvillemama We're sorry to read that your device is having these issues. Is your device on the latest software? ~Peter

[vzw_customer_support]

Hey there, Brandigibson, we're just checking in to see if you're still need assistance. Is your phone still showing SOS? If so, is this happening all the time? What model phone are you using? Are any other users affected?

-Lauren

[GreenJammy]

Me and my wife have been having the same everywhere. 85298 is our zip code