Terrible Network Coverage
Otherside123
Enthusiast - Level 1

I switched to Verizon from T-Mobile a few weeks ago.  Service has been very poor since switching. Agent before I switched confirmed there is good coverage in my area including 5G but I never had more than 2 bars, usually 1. Same for the 4 others on my plan. There are several spots in downtown Seattle where we lost all coverage and were on SOS. Was with T-Mobile for 15+ years and never had any service issues unless I was away from major cities or towns. Is this typical with Verizon? I’m thinking I’ll have to switch back before the first 30 days are over because my phone doesn’t even work well in my house.

Re: Terrible Network Coverage
vzw_customer_support
Customer Service Rep

Hi there! I know how vital it is to have a good connection at all times! Is your service working now?

*Heather

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Re: Terrible Network Coverage
Otherside123
Enthusiast - Level 1

It's working at the moment but I'm still having issues intermittently and only receiving 1 or 2 bars at home and calls are cutting in and out. 

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Re: Terrible Network Coverage
vzw_customer_support
Customer Service Rep

Thanks for contacting us. We're here to help. Let's take a look at what's going on with your phone. In order to do this, I need to access your account. By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/60043iWYu

*Debbie

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Re: Terrible Network Coverage
Suigėnėris
Newbie

I need assistance too, my service goes in and out randomly on new iPhone 14 pro max, and I have had same issue on 13.

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Re: Terrible Network Coverage
vzw_customer_support
Customer Service Rep

Hello! We understand that you are experiencing an issue with your service. We are saddened to learn that this is the case that you are reaching out today. Good news, we're here to troubleshoot and help resolve this issue. Please send us a Private Message for immediate assistance. We're looking forward to working with you!

 

*Kay

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Re: Terrible Network Coverage
annyoengjs
Enthusiast - Level 1

Same here. I switched from att to verizon this year and it's absolutely terrible in LA no matter where you are. You get basically no service and verizon is worthless right now. My data is either not connected or very slow in ktown, dtla, west LA, malibu...even when it says 5Guw it is slow......I dont know what verizon has done but...its jst not acceptable.

Tags (1)
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Re: Terrible Network Coverage
vzw_customer_support
Customer Service Rep

We're sorry to learn you're having issues with your service. What device do you currently have? What zip code are you located in Los Angeles? 

~Ivone

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Re: Terrible Network Coverage
annyoengjs
Enthusiast - Level 1

Galaxy s23 and 90005 and I get either 4g or 5g uw at the same spot in my apartment and its still very slow. And for example yesterday, i was in malibu beach ca 90265 and i was getting no connection evenwith 4g lte shown. My friend with Mint was getting data connection fine

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Re: Terrible Network Coverage
Shongles
Enthusiast - Level 1

The 5g map is pure fiction. I’m in an area blanketed on the map and at best get one bar of lte. Sick of these lies, we’re moving our family plan to AT&T.