Unreliable unusable 5G Start service
Blackadder2
Enthusiast - Level 2

My data service is now so unreliable that reluctantly I intend on switching to another provider. My family and I have been with Verizon for 20 years.

I've spent numerous hours on multiple tech support calls trying to resolve this.

I changed from a data-capped plan to unlimited "5G Start" over 6 months ago. This kept my monthly bill about the same.

But 5G Start is de-prioritized so extremely over other traffic that it is typically unusable (sites and apps fail to load or freeze; audiobooks quit playing). A Speedtest is commonly 20Mbps or less, IF it will connect at all!

This is worse than "safety mode" speed that kicked in whenever I exceed my old data cap; at least then I still had a connection.

This occurs in all types of locations and environments, and with different devices (I've upgrade phones in an attempt to fix the issue). My data bandwidth demands are light - no video - just checking email, browsing websites, streaming audio books or running apps like Amazon.

The only remedy that sometimes helps for a very short time is to restart my device or toggle cell network connection on/off. I have to resort to this when desperately trying to pull up some online information.

I am at a loss as to why Verizon think it is okay to have a tier of service this crippled and poor. This "5G Start" tier should at least work and be functional! 

All the troubleshooting has ruled out other potential causes. The only option I'm left with is to change my plan to a mid-tier (extra $120+ per year) for  a less-throttled [functional] service. I can't justify that extra expense.

A CSR technician in a Verizon store told me that things should improve as the transition away from 3G rolls out.  I don't think I should have to wait on that faint hope while still paying the rates of a premium provider.

I wish I could revert back to my old data-capped plan! 😟

Instead I will be taking my device and $ somewhere else.

Tags (4)
Re: Unreliable unusable 5G Start service
vzw_customer_support
Customer Service Rep

 

We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell

Re: Unreliable unusable 5G Start service
jtrz6210
Enthusiast - Level 2

Did you ever get a resolution to this?  I am  about to move forward and get  out of verizon's nonsense.  Used to be able to turn off 5g.  Can't work = loss of income!!! 

 

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Re: Unreliable unusable 5G Start service
Blackadder2
Enthusiast - Level 2

No, not yet, and it's not looking promising that I will ever.

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Re: Unreliable unusable 5G Start service
Alex11barriga
Newbie

I just switched. Checked the map before hand to make sure and it said my area is covered but I have no 5g near my house. 

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Re: Unreliable unusable 5G Start service
vzw_customer_support
Customer Service Rep

Good morning, jtrz6210. We want to help you as much as possible and we sent you private message, please reply to it at your convenience.

-Antonio

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Re: Unreliable unusable 5G Start service
vzw_customer_support
Customer Service Rep

Hello, Valued Customer. Thank you for reaching out to Verizon. We understand the Service is very important. What type of problems are you having?

*Hannah

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Re: Unreliable unusable 5G Start service
vzw_customer_support
Customer Service Rep

 

Good morning. We are sad to hear that you are having service issues. We will be glad to work wit you to get this resolved. Please send us a DM to get started. *De'Aundrea

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Re: Unreliable unusable 5G Start service
fern88
Enthusiast - Level 2

Sounds like the same issue here...

We "upgraded" our family plan from a non unlimited plan (14gb per month)  to the unlimited 5g start plan.  Verizon would constantly ask us to upgrade and how this would be a better plan because we would save ~$20 a month and have unlimited data.

Now after we switched, regular 4g/5g access is usually extremely slow  and often unusable. When I call about the issue, they tell me to restart the device and it seems better for a while but then slows down again.  Restarting the phone is not the solution to an issue that obviously seems to be related to the account being aggressively throttled. 

If I upgrade to non throttled line, it will increase our cost by at least $60 because we have 6 lines on this account.  

I feel like Verizon promised me a better experience for less but now it's going to cost me more.  I'm really considering switching to a different provider.  I live in the Los Angeles area so I'm thinking the other providers are probably better in this area now.

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Re: Unreliable unusable 5G Start service
vzw_customer_support
Customer Service Rep

Thank you so much for letting us know about this! I will be more than happy to help you. Please, send us a private note, so we can give you the assistance you need.

>Eli

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