It has been two days that I haven’t had 5G service in an area where I have always had it. I currently only have LTE at this time. I’ve done all the troubleshooting from restarting my phone to a hard reset only for nothing to happen. I tried to get assistance via the live chat and that disconnected. Nothing online says there’s an outage, update or anything going on that could impact the service.
is there ANY info or solution to this????
Did you sign up for Verizon only recently, or are you a longtime customer? Because I'm really starting to think that they give you unlimited 5G for 60 days when you first sign up, but then it goes to whatever the local norm is and what plan you have. At least that's been my experience.
I’ve heard of that being a concern for many, but I have been a customer for years now.
I can only hope your service improves. Supposedly Verizon is trying to improve their 5G network without disrupting our existing service.
What has been the most frustrating is that in now month that I have not had 5G in places where I have always had it since I’ve had this phone, it that Verizon has had no explanation. I’ve been told that the data portion of my plan is the reason, which is not true. I’ve been told that I’ve used all my full strength data for the month, also not true. I’ve been told they cannot guarantee reliable service indoors, but the problem appeared out of the blue. No one has had an answer because I honestly don’t think they know why it has happened. They have suggested to restart my phone and all the mundane tech support “tips” they have and nothing has worked. In Hartford CT I have never had LTE since everything transitioned to 5G. And let’s not talk about how I don’t even get 5GUW at all anywhere. I’m not prepaid. I’ve been with Verizon for at least 5 years.
apologies are great if they come with changed behavior….or in this case service. Over a month and less than quality service is less than acceptable. I’m paying for something I’m not receiving and nothing can be done? That’s what is the most frustrating. Must do better!
One of our main goals is to provide reliable service, and we are concerned to learn about service issues in the area. We'd like to help and find the root cause of the issue. I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
I'm having the same issue. I've been a Verizon customer for at least 20 years. I had solid 5G for the last 6 months or so on my phone from my home office. But sometime in December 2023, 5g went away only in my home office and outside of my home. Once I drive a bit, 1/4 mile or so, I get 5g back. I called cust. service and we went through every troubleshooting procedure imaginable, even resetting the phone. Ugh. House spent/wasted. they suggested that my SIM card was corrupted . I ordered a new one, installed, still no 5g in or around my home -- where I used to have it! Frustrated!!!
Tahoemike00 We're sorry to read that you have not been able to get a 5G connection. Were there any changes to the device before this issue started? ~Peter
Yes, immediately after the security patch update level on December 1st. 2023 happened. Lost m 5g in places that I used to have it.
Thanks for that information, Tahoemike00. What model phone are you currently using? You mentioned you have performed a reset as a troubleshooting step. Can you clarify what specific reset was completed?
-Lauren
From what @Tahoemike00 was describing about being able to pick up 5G a little ways away from his home, I don't think it is his phone or other devices at all. This is another situation where the towers in his area aren't able to keep up and so the "excess" customers aren't able to access 5G as often/anymore because the towers are running at capacity and need to be upgraded. From what I've seen in several threads, this is getting to be an issue in a lot of places now. Wish Verizon could be a little more transparent in telling us what they're planning to do about it.
Me, I'm just a prepaid customer, so I don't expect 5G all the time, but I do understand the frustration postpaid customers must be experiencing when they're paying a lot more for service and it looks like they've "lost" some of it with their devices being stuck in LTE regularly, the same way I am. I will say that in my area it does seem to be slowly getting better as I've managed to pick up some seriously great 5G speeds (not the 5G UW, I'm not eligible) here and there even during the day when I couldn't before. Rome wasn't built in a day, so hang in there everyone if your service is otherwise good.
Thank you for chiming n. I'm still dealing with Verizon. Yet more hours spent on "tech support" phone calls. My monthly rates keep going up, and I am paying specifically for the 5G package, but yet 95% of my time my phone is used is from home, where I work from. And NO 5G. Argh.
One (of my many) phone calls, i somehow got to a next tier support, more engineering type, which is the way it should be, and he spent quite a bit of time with me, and he agreed that it was not my device or the other family members devices that all have the same problem from my house.
Now, here's the part that I found interesting. And honestly don't know how valid or reliable this is, but he said that he was able to verify that there was an "adjustment made" on the tower that i would be replying on for 5G, and the date the adjustment happened, is the day that I lost 5G. Hmm, coincidental?
Subsequent phone calls, nobody was able to verify this or even care to look into that this could be the smoking gun.
To add salt to the wound, the area that I walk my dog and take mountain bike rides, is far from city limits and considered "desolate" as it were, but I get full blown 5G UW coverage out in the middle of "nowhere" Same with a State park that I go out, way out in the county, almost rural, boom, 5G. Beyond frustrating.
You are not alone. No 5G at home. Get in the car and drive a little way and 5G returns. Go a little farther, no 5G. Not a big deal at home since WiFi is used for most stuff. Ghe main thing is that Verizon isn't providing the coverage they advertise.
I am having the exact same issues!!! Glad I’m not the only one would love to see this be resolved. Causing many issues, I can walk 5 mins and be in 5uw but at my home there now nothing, why!?
Hello Tarabeara2332. We're sorry to learn you're having issues with your service. When did this start? Where are you currently located?
~Ivone
Thank you so much for the details, and we definitely want you to get the 5G you want as well. We're sending you a Private Message so we can gather more details about the area you're in and better answer your questions.
~Jesse
Hi, Samsung Galaxy S21 FE 5G. I performed a network reset then a complete wipe and start-over. I'm 99.99% sure it's not my phone, but something with the 5G tower(s) near me. I called Verizon when I first got m 5G phone because I couldn't get 5G at home. I spent several calls and hours talking to various "support" departments, but essentially was told "I guess your location is in a 5G coverage shadow. Connect to your home wifi and forget about 5G.
But sometime after that, maybe 6 months went by and I all of a sudden I had 5G! Nice, that worked for about 6 months then suddenly stopped working. 4G only after Samsung security patch December 1st 2023. Bummer.
So it is the tower, my phone, or both? As mentioned, I reset as well as literally going through every troubleshooting step in the website and ordering a new SIM card as recommended by support.
Hello, this is a courtesy follow up regarding your 5G Service dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.
~Gilbert
Hi, Samsung Galaxy S21 FE 5G. I performed a network reset then a complete wipe and start-over. I'm 99.99% sure it's not my phone, but something with the 5G tower(s) near me. I called Verizon when I first got m 5G phone because I couldn't get 5G at home. I spent several calls and hours talking to various "support" departments, but essentially was told "I guess your location is in a 5G coverage shadow. Connect to your home wifi and forget about 5G.
But sometime after that, maybe 6 months went by and I all of a sudden I had 5G! Nice, that worked for about 6 months then suddenly stopped working. 4G only after Samsung security patch December 1st 2023. Bummer.
So it is the tower, my phone, or both? As mentioned, I reset as well as literally going through every troubleshooting step in the website and ordering a new SIM card as recommended by support.
How do we "reach out?"
I’ve lost my 5 G coverage completely for the last 3 weeks at home as well as some other places. In addition the 5G home internet has also been very slow and frequently going out completely. Never had a problem before. At first it would come back when I restart my phone but now it’s not coming back at all.
Does anyone have any advice ?
Start a new topic or ask questions in the open forum.
