Why is my Verizon mobile service so bad where I live for so long
therston1
Enthusiast - Level 1

For the last year my cell service in my area is so bad. It was very good for a long time and for the last year my phone finds poor service. I have a top of the line phone so it is not the phone. I live and work in a very populated area so a strong cell tower is needed. 

I have had hundreds of conversations with other Verizon customers in my area and they all show me the same issue. 

I have ordered the more expensive service and I have the very best phone. 

I have not experienced this poor of service since I first got a cell phone in regards to poor connections, waiting to look at messages, opening emails, using apps and making calls. 

How do I go about expressing the concern and intent that I made need to leave Verizon if this is not corrected?

Please help as I do not really want to change away from Verizon which had been normally the best service is now behind the competitors in my general area. 

Tags (1)
Re: Why is my Verizon mobile service so bad where I live for so long
vzw_customer_support
Customer Service Rep

We definitely don't want to lose you, and we know how important it is to be able to use your services. I am here to help you in any way I can. Besides this message, I will also send you a Private Note. Thank you! 

-Jordan

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Re: Why is my Verizon mobile service so bad where I live for so long
SirJimmith
Newbie

I am eager to solve this. I didn't get the private Note. 

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