Zero Bars and No Service for 30 Seconds At A Time

BlueCat255
Newbie

I recently moved to an area that has strong 5G coverage.  However, on the map, we are right on the border of a small pocket of LTE only coverage.

My service is generally fine. Data speeds incredibly fast over 500Mb/s downstream.

The problem is that a few times a day, I will drop a call midstream, the phone will drop to zero bars and display no service, and this lasts for 30-60 seconds before services comes back with 3-4 bars.  During that time period, the other person on the line invariably is trying to call me, but the call goes to voicemail.

I have tried rebooting the phone, resetting network settings, and other common troubleshooting efforts.

This is an iPhone 15 Pro running the latest version of iOS 18.4.

I would welcome any thoughts from Verizon or others on this forum!

I am happy to share my specific location with a Verizon representative via private message.

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1 Reply
vzw_customer_support
Customer Service Rep

We would like to review the lack of service in your area. We will be sending a private message to find a silution or answers. 

~Balter

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