my phone says SOS randomly while sitting at home.
teslapiper
Enthusiast - Level 1

according to the maps i should have coverage, and i do most of the time.  but sometimes its just gone.  i updated my phone.  is there anything else i can try?

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Re: my phone says SOS randomly while sitting at home.
asimsizz
Enthusiast - Level 1

Same here, I am so fed up with Verizon at this point.  We all pay way too much to not have service when we need it. 

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Re: my phone says SOS randomly while sitting at home.
vzw_customer_support
Customer Service Rep

teslapiper,

 

We do our absolute best to deliver coverage that you can rely on. Where are you experiencing this, and is the issue with data, talk, or messaging?

 

-Colin

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Re: my phone says SOS randomly while sitting at home.
vzw_customer_support
Customer Service Rep

We're here for you and we want to help you out. When did this start happening? Does it impact only you or are there other users with the same issue?

~Jesse

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Re: my phone says SOS randomly while sitting at home.
vzw_customer_support
Customer Service Rep

We are sorry that you feel this way and we want to do what we can to make things right. Please reply to our private message so we can get started. ~Peter

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Re: my phone says SOS randomly while sitting at home.
teslapiper
Enthusiast - Level 1

I've spent over 25 hours on the phone with this issue. That number is moving to TMobile...

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Re: my phone says SOS randomly while sitting at home.
vzw_customer_support
Customer Service Rep

We are not ready to lose you. Let us help with your device issues. Tell us a little more, what model is your device and is the software up to date? Are you experiencing issues with calling and texting?

~Maria

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Re: my phone says SOS randomly while sitting at home.
tmwsiy11
Newbie

same issue plus just spotty service in general.  I happens when I'm at home.  near the intersection of w bayaud ave and s kendall st in lakewood, CO 80226.

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Re: my phone says SOS randomly while sitting at home.
tmwsiy11
Newbie

this happens to me too, and the service is also just spotty in general.  I've reported this in the past and just got a firm response about getting a booster.   I have one.  but recently the service has gotten worse.  I have issues with it all, text, data, and occasionally calls.  I'm near the intersection of w bayaud ave and s kendall st in lakewood co 80226.

 

it affects others and has been happening since I moved in 3 years ago, but got much worse a little more than a week ago.

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Re: my phone says SOS randomly while sitting at home.
vzw_customer_support
Customer Service Rep

teslapiper, we appreciate your loyalty and are here to help with your service concern. So we can best assist you, would you mind telling us more about what's going on with your service? How long have you been experiencing an issue with seeing the SOS indicator? Do you know of any other users who are experiencing a similar issue in the area?

-Lauren

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