That's a great question. We'd like to make sure you have a SIM card that includes 4G and 5G and check into some other things. We want you to get the 5G your phone deserves. Let's get to the bottom of this. Please Private Message us for assistance.
We want to make sure you always get the best signal available. I know that's a bit deal. We're glad to look into this. Do you get 5G in any other areas? How is service working over the LTE?
We do our best to provide the best coverage possible. We want to take a look. Are you using the iPhone 12 as well? Please check you Settings>Cellular>Cellular Data options. Can you tell me what you see?