ripping customers off

[Hytinen07]

Don't trade in your device without taking photos and a video while you're shipping it off. I traded in my device under the $580 deal. There was also a concurrent $440 dollar deal for damaged devices. My device was in great condition, NO CRACKED SCREEN, and protected in an otter box case since day one. Verizon granted me $52.50. This is a robbery!

[Hytinen07]

Thankfully Verizon has corrected the issue after 1 hour on the phone.