I bought a new Wireless Home Phone to replace my older one. I called the number to activate it and transfer my old number over to it and it said it couldn't. Verizon's digital assistants are good for some things, but when you come upon a problem where you really need to be talking to a human being, there's very little user-friendly way to do that.
Oh, my. This is far from the way we want you to feel. Making sure that you're able to activate service on your new device is essential, bcwatson. We'll be sending you a Private Note to ensure that we're able to take a look at your account and find out what's going on.