My Arlo Go went offline. We charged the battery and tried syncing and it won't work. We removed the device from the Arlo App and tried to add back the device but it wont work. The Arlo continually blinks blue. When I press the sync button on top, it doesn't do anything so I can't move on to any other steps. The other night, it randomly started blinking Orange. I re-charged and it's back to continually blinking blue.
tammyhi, thanks so much for reaching out to us about this via this platform. The Arlo Go is awesome, so I want help get this resolved tonight for you. Is there any physical or water damage to it?-Dia
I called Verizon customer service several times. After waiting for over 2 hours on the phone, the rep said the arlo go is out of their scope to troubleshoot. She recommended getting the device service plan for $25 a month and then someone can help me repair or replace it. I can't see paying $25 a month when the only device I have is the Arlo which the service plan is only $5 a month....
I just saw your Link but I have an Arlo go not Arlo go 2 and I removed the device from the arlo app and tried re adding the device but when pressing the sync button, it does nothing...
Hello,tammyhi. Here are the instructions on doing a hard reset on the Arlo Go:
Please let us know if this information was helpful.