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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Didn't receive accessories
TLX
Member

I have ordered the accessories with the gift card for two weeks, the delivery directly went back to the return center. One of the Verzion Faculty helped me to make the investigation, then the investigation said no fund should be made. Is that how Verzion handle their customers? 

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Re: Didn't receive accessories
vzw_customer_support
Customer Support

TLX, Im sorry to read that this incident happened to you. I wanted to know if you have reached out to our Intenet Orders Team?

 

Were the accessories placed via the internet?

 

-Roni

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Re: Didn't receive accessories
TLX
Member

Yes. This order is placed online. I already contact the customer service. They only refund the debit card payment. But the gift card payment did not get refund yet. I tried to call them yesterday. One of the faculty kick me into the rebate system and the rebate system said they do not handle refund. So where is my gift card? 

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Re: Didn't receive accessories
vzw_customer_support
Customer Support

To clarify, was it a physical card, or a digital card?*Estevan

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Re: Didn't receive accessories
TLX
Member

I use digital gift card to purchase. The last customer support said I will receive the refund to same digital gift card by this Monday. Then I checked it today. It is still not refunded yet. Is Verizon using this procedure to take back the rebate of their new coming customer? 

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Re: Didn't receive accessories
vzw_customer_support
Customer Support

TLX, I would like to take a look at a few pieces of information and find out what is going on with the refund to the gift card. I did send you a Private Note. Please respond back to that message for me. -Kevin

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