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Edit GizmoHub notifications?
cgfive
Member

I am not getting notifications when my daughter sends me a text from her Gizmo and can't figure out how to change that.  I want a notification when she sends me a text

App version 4.5.2 build 10ths 98

OS version iOS 15.3.1

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Re: Edit GizmoHub notifications?
vzw_customer_support
Customer Support

With the GizmoHub, you can view notifications regarding the Gizmo activity by navigating to your child's Dashboard or profile and Tapping the Bell icon. This will list all your notifications specific to that device.

-Mark

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Re: Edit GizmoHub notifications?
cgfive
Member

I don't think you understand my question.  Yes - I know the bell icon and I can see the list of notifications.  What I need is what we used to have before we had to reboot the Gizmo several weeks ago - When our daughter would send a text to us via her Gizmo, my husband and I would get an audible and visual alert that she sent a text.  NOw I have no idea she is sending us texts - no sound and no visual alert.  How do we fix that?

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Re: Edit GizmoHub notifications?
vzw_customer_support
Customer Support

Thank you for that clarification cgfive. We can understand that the option to receive an audible alert was there before the Gizmo was rebooted and want to look into what was happening before it was rebooted? Was there an update via the Gizmo Watch or any of the apps associated with the device around the time this functionality was removed?

-Candice

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Re: Edit GizmoHub notifications?
cgfive
Member

I don't know if there was an update at that time. 

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Re: Edit GizmoHub notifications?
vzw_customer_support
Customer Support

cgfive, Thank you for these details. We want to make sure we review all options for you. What happened with the Gizmo that caused you to need to reboot it? 

-Tanisha

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