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Fast Charger not working
Piedpiper77
Member

I noticed after the latest update (5.1.1) my fast charger for my Galaxy s6 edge plus doesn't charge fast. It charges slow and tells me to connect the original charger that came with my phone for a faster charge (it is the original charger) anyone else have this problem

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Re: Fast Charger not working
vzw_customer_support
Customer Support

Piedpiper77,


Time is too valuable to waste waiting. The fast charge is one of our favorite features. We can relate to how important it is that your device charge quickly again. Have you tried a different outlet? Check for dust or debris on the charger and actual charging port itself.  Is there any liquid or physical damage that may be interfering or causing the concern? Here is a link that will help you determine: http://vz.to/1FuWQvZ.


KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Fast Charger not working
Piedpiper77
Member

No damage. I tried different outlets

Re: Fast Charger not working
Piedpiper77
Member

And it's still charging slow what used to take me 1hr has so far taken me 3 hours to get to 90%

Re: Fast Charger not working
Yoline
Member

I'm having the same problem!  What's the fix?

Re: Fast Charger not working
Piedpiper77
Member

I haven't figured one out yet

Re: Fast Charger not working
Piedpiper77
Member

Does yours fast charge sporadically? That's how my problem started now it doesn't fast charge at all

Re: Fast Charger not working
Yoline
Member

My same problem. I'm going to change outlets and see if that works. It actually charges faster  now when I use the charger in the car.  What a pain.

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Re: Fast Charger not working
Piedpiper77
Member

Ok good luck would you let me know if that works for you on a consistent basis

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Re: Fast Charger not working
catnfran
Member

I am having the exact same problem and the issue did not occur until the last update. Changing it to a different outlet does not work and there is no physical damage to the phone or charger.


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