GIZMOGADGET | GIZMOHUB location wrong, shows daughter in the country of Turkey

[LAUDBRIAN]

Hi Verizon,

The last few days my wife's iPhone and my Samsung S8 (primary caregiver) both show in the GizmoHub application that our daughter is in the country Turkey when she is actually at her school in the Bay Area, California, USA. We are concerned that perhaps her security is compromised and someone from Turkey is accessing her information. We tried refreshing the locator and uninstalling and reinstalling the Gizmohub but the same thing happens. Please help us restore some confidence. Here is a screenshot: https://imgur.com/sKr869f

[Ann154]

Have you verified the location setting on the device hasn't been turned off?

[vzw_customer_support]

LAUDBRIAN, I'm so sorry to hear that you're having trouble with the location in the GizmoHub app. We want to get this working, so you can continue using the program. Do you have any other devices that use the Gizmo service, and if you do, are they having issues as well? What zip code is the phone in when this is happening? 

Michelle_VZW
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[Rajulian]

I have a similar issue although my child’s is showing the same state as their location but  almost two hours away from where they actually were (they were with me at the time of the location check in). I am very concerned that someone has hacked the Gizmo. 

[vzw_customer_support]

Making sure that your child's GizmoGadget device shows the right location is of paramount importance, Rajulian. Please tell us, when did this start happening? Is the GizmoHub app up to date? Have you power cycled the GizmoGadget since this issue began?

LauraF_VZW

[tschulke]

Yes I have

[vzw_customer_support]

I'm sorry you are having difficulties tschulke. Let's look into this together. What issues are you having with the GizmoGadget?

JoeL_VZW