I have a brand new Note 9 and a brand new LTE Galaxy Watch and I'm getting a very similar message. Says "Mobile service can't be set up from this phone". I spent about an hour on with Tier 1 and 2 and they were absolutely clueless. I've reset both the phone and the watch several times. This is really disappointing as I held out for this specific combo of devices and have paid good money to have LTE on the watch. One thing I can say is that the issue clearly has nothing to do with using a Samsung phone or not. I'd be wiling to guess it's a Verizon issue as several have stated. I've got 14 days to return...so here's to hoping for a resolution in that time frame!
I purchased the 46MM LTE version today to pair with my Note 9. When setting up the data it said Verizon is no longer supported. No one at the store, online or in technical support knows what's going on. They are allowing me to return the watch without a restocking fee. I'm going to take advantage of it until they figure out what's going on. Anyone else get the not supported message?
I have a Note 9 and a Galaxy Watch straight from Samsung and im experiencing the same issue. I've spent several hours on the phone today and got bounced around from Verizon to Samsung for whose fault this is. I have a week on my return period and I'm starting to get antsy on if my watch will ever work properly on Verizon.
Same issue here! Galaxy watch and new Galaxy phone - watch will not activate the cellular LTE. Have spent way too much time with tier 1 & tier 2 support trying to get it working. Watch is going back in the box and will give it a week to see if the issues can be resolved before its returned to the store.
I chatted with Samsung on their website about the issue and they said that the watch's esim wasn't registered with Verizon yet or something along those lines. I went back to the store today and they switched out the watch with another one. It connected without any issues. I have the Bluetooth + LTE watch connected to a Note 9. Hope it helps everyone out.
I had the same problem but here is how it was fixed. My Note 9 was a
replacement and the tech was going to send me a new sim card for a fix. I
noticed that every time
I got to the Connect to Mobile Sevice screen it came back with an error
message. I tapped it and it revealed an error code Before I let the tech go
I asked him to try one last thing.....
lookup the error code. He came back saying the error code had specific
instructions on how to fix it and it worked. Hope this helps
Wish you knew the fix... Purchased the Note 9 with Galaxy watch and have the same issue but the only error is same as the OP. I worked with tier 1, 2, and network support, and they brought Samsung onto the call. Swapped out the watch with a different one. Same issue. Support stated that Samsung is working on a patch for this issue. Tried to connect it this morning and the error changed to "Verizon network is no longer supported ". Going to keep trying each day, with checking for updates on the phone and watch for the 14 day return period, then will return both the watch and phone if it is not fixed.
I had the identical issue when attempting to connect my essential phone with the galaxy watch. I was on hold with tier 2 support for hours and even exchanged the first watch for another, but nothing worked. I have a solution: I borrowed a friends Samsung note 8, swapped my sim into their phone and the watch activated the first time. Once it was activated I was able to swap sims back to the essential phone, pair the watch and all was good. The watch can now make calls when my essential phone is turned off. Let me know if you have any questions.
I'm surprised and a little disappointed that NO ONE from the Verizon Staff has commented on this issue so far...Even if they don't have a solution, they should at least comment to Acknowledge The Issue and to say they're looking into resolving the problem.
The Verizon network is no longer supported is the exact error message I received When that message
appears tap the bottom of it to go to a second page There you will find a 3 digit error code. When I gave the error code to the tech he said his system has the fix for that error code and whatever he did fixed the problem. I had the same problem with the watch at T-mobile 4 days on the phone and returned it to them. It took me 3 days of calls between Verizon and Apple to get an apple watch to connect to LTE. I hope they get their act together. I don't think they can deal with esims. Good luck