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Galaxy Watch has washed out colors
Bob_F4
Member

Not sure where to post this one. 

 

Recently, my Samsung Galaxy watch has had washed out colors.  Has anyone ever seen this? How have you fixed this? 

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Re: Galaxy Watch has washed out colors
vzw_customer_support
Customer Support

Bob_F4,

It's certainly important that your Galaxy Watch retains it's color the way it is supposed to. So, let's get to the bottom of this together and get a solution in place. To begin, please tell me more about where you see the colors that are washed out. Can you provide a photo of the issue so we can better understand?

 

RyanC_VZW

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Re: Galaxy Watch has washed out colors
Gnayar81
Member

15766081953403337095378955420217.jpg

 

15766082268022662879901242914314.jpg

I'm having the same issue as of a few days ago. The watch has never had any physical damage it impact. You can see from the icon of the phone on the dialer screen that something isn't right. Tried updating software and resetting. No dice.

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Re: Galaxy Watch has washed out colors
vzw_customer_support
Customer Support

Thank you for the visual and confirming that it does not have damage. What happens if you change the watch face? Do the colors look the same? 

 

RogerZ_VZW

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Re: Galaxy Watch has washed out colors
Gnayar81
Member

I don't use any other faces so I don't have anything to compare them too accurately but when I change it the phone dialer screen looks the same, with the green phone symbol pixelated. The app screen also still looks washed out. 

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Re: Galaxy Watch has washed out colors
vzw_customer_support
Customer Support

Thank you, Gayard. If you enable a different face temporarily, does the distortion remain?

 

PeterP_VZW

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Re: Galaxy Watch has washed out colors
Gnayar81
Member

I already answered this question. Read above

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