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Gear S3 won't recieve pictures
bryanlbrown91
Member

My gear S3 frontier won't recieve pictures when I use Message+ on my phone (Moto Z4). I've tried Textra And Next SMS and I can recieve pictures through them. But I prefer to use Message+. When I am sent a picture, my watch says I received a picture but won't show the picture. Is there something in the settings that I am overlooking?

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Re: Gear S3 won't recieve pictures
vzw_customer_support
Customer Support

We would be happy to assist you with your picture messages on Message+. Have you attempted to uninstall and reinstall the app?

EllisandraC_VZW

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Re: Gear S3 won't recieve pictures
bryanlbrown91
Member

Yes I have

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Re: Gear S3 won't recieve pictures
vzw_customer_support
Customer Support

Thank you for taking that step. We are very sad to say, but the option you are looking for seems to not be available. Looking over the service with Number Share and capabilities of the Gear S3, it seems that the picture message service is only available for the native app or apps that use the native messaging app's services.

 

The Message+ app uses a separate process to send and receive messages on the phone, so it seems it is not compatible with the watch. Our App Developers are always working on new features and fixing compatibility issues with our apps. So it is possible that it will work for you in the future.

 

StevenG_VZW

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