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Gift Card Purchase
R2tmfb
Member

I returned a product that I used a gift card for. I assumed I would get the credit back on my gift card.  Returned it in new condition within the 30 days, no refund issued.  Talked to an online rep and they said that could not refund the gift card so unfortunately I would be out the $86.99 that I paid using a gift card.  So why did they even let me return it knowing I would be out the balance?!?!?!  Is there anything else that can be done?!?!?  Is this how business is done?!?!?

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Re: Gift Card Purchase
vzw_customer_support
Customer Support

Hello! Thank you for reaching out to us on Social Media! I can take a look at the account to see what's going on about that returned product. How does that sound?

*Angela

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Re: Gift Card Purchase
R2tmfb
Member

Thank you for offering your help. After talking to the 3rd customer service representative, they helped me fix the issue.

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