I inquired about Gizmo Watch 2 and was told repeatedly that they were eligible for 50% off each device. I even switched two phone lines over to Do More at the suggestion of a customer service rep and now past the 30 day mark, I am being told they are actually not eligible for return. I bought these under false pretenses and they strung me along for longer than a month until I could no longer return them.
This bait and switch is hilarious and yet another really terrible experience I have had with Verizon in the past month. I am seriously considering just moving my 7 lines over to AT&T at this point after ~10 years. Their system is junk, their information and communication are flat out lies, and I am being told I am just out of luck at this point.
Please stay away and stick with some other lesser of two evils.
I know the importance of making sure you receive the correct pricing for your services, and I can certainly try to assist you and look into what is going on, and how we can help get it adjusted. Please send us a Private Note, so we may be able to assist.
*Gert
I can't send you a message or anything because the system says I need an email address associated with my My Verizon account. I do actually have an email associated, and it's in my profile, but it doesn't seem to matter.
Not sure how to proceed.
Not to worry, we will initiate the Private Note for you.
*Breanna
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