Gizmo Watch microphone not working

[Silv]

I have not heard back with anything else to try 

[vzw_customer_support]

Hello, we are here to help in any way we can. Please send us a Private Note to proceed.

[Raflo74]

Maybe try cleaning out the mic hole if you haven't tried that already? My daughter's Gizmo mic was barely audible. I took a toothpick and cleaned it out. It now works fine. Good luck.

[sgz1]

I have the same issue with Gizmo Watch 1 and software is current, have done reset, reinstalled the app and cleaned out the mike  with a toothpick ( I think I did that, it was the only hole that I thought it could be). . any other ideas?   I signed up for a support call but it will only call the gizmo (I can't add my cell #) and obviously that won't work.  Please help!

[vzw_customer_support]

I'm here to help, let's look into this. Has watched been exposed to any physical/water damage? When did the problem begin? Please tell me more. 

[sgz1]

there has been no damage and this has been going on for about 2 weeks

[vzw_customer_support]

Got it! We'd like to access your account to better assist you. We've sent you a private message to further continue. - ChristianP_VZW

[Bsomms5]

We are having the same issue. We’re they able to fix the issue? 

[vzw_customer_support]

Bsomms5, we are here to work toward a resolution. Please click on the following web page https://www.verizon.com/support/knowledge-base-229664/ for steps to ensure all the audio settings are correct. Please ensure the device has been powered off and back on. Does the microphone issue happen on every call? 

[kaicee]

Same issue.  Brand new Gizmo, no damage to it, the microphone did not work out of the box.  Updated the software, factory reset as recommended and the microphone still doesn't work.