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Gizmo Watch sound is super low almost no sound


All of a sudden my son's Gizmo watch's sound is super low. Like you have to have to right next to your ear to hear it. He did not damage it nor did he wear it in water. I've deleted the app from my phone and reinstalled and I did a hard reset on the watch, none of these worked. The volume says it is at 100% but you cannot really hear it. How can I fix this?