Gizmo Watch step counter not working

[TarraMemula]

I’m having the same issue with the Gizmo watch where the step counter worked for a couple days and now only shows up as 0. Please advise on how to fix this problem.

[vzw_customer_support]

TarraMemula, thank you for bringing this to our attention. Does the same issue occur after you process a factory data reset on your device https://www.verizon.com/support/knowledge-base-219750/ ? 

-Sylvia

[Jmalloytroy]

@vzw_customer_support I am on my second replacement gizmo watch for my daughter and the step counter again is not operating properly.

It seems like this issue has been going on for over a year now based on the thread. 

What is the proper fix?

[vzw_customer_support]

Hello Jmalloytroy, thank you for contacting us. We've sent you a Private Note to better assist. 

~Baldo

[ghmillard]

I'm having this same issue. I've restarted the device several times and it just is inconsistent. Some days a few thousand, other days zero, some days a few hundred. I like most features of the device but the step counter is incredibly disappointing. Please advise of a fix for this. It will be a dealbreaker if I cannot get it up and running.

[vzw_customer_support]

ghmillard, having a device that counts steps properly is vital. We will be delighted to help. When did the issue begin? 

GizmoHub App - Use Step Counter

https://www.verizon.com/support/knowledge-base-219832/

-Jacob