I hope you are having a great day so far and a wonderful beginning to your week! Thank you so much for reaching out to us today. We are always here to answer all of your questions and concerns.
You have reached the right place for assistance. I just need to ask a couple of questions to make sure that I have a full understanding of the timeline and what happened. You mentioned that your daughter is having the same issue. Help me understand which issue she is having. There are a few things mentioned in the above post and I want to make sure cover everything. When did this start?
Her watch randomly became hot while she was at school. So hot she had to take it off. It also randomly called one of her contacts. Then the battery shut off altogther. It was charged at 100% when she left that morning and by 10am it was shut off.
Thank you for those added details. We understand the importance of getting this resolved. Let's continue to look into this for you. Was the watch being used when it got hot? How often does the device get hot?
Jj20_09, Your daughters' safety is our top priority, we're here to help. We don't see any known issues with the device. Therefore, we recommend that you take the unit to a store near you, http://spr.ly/6603ENHWX so it can be inspected.