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Gizmo watch notifcations not viewable outside GizmoHUb
nitynity
Member

I bought a new Gizmo watch. But I am not receiving the notifications on my iphone screen outside the GizmoHUb. So If my son texts me, I won't be alerted unless I open the GizmoHUb. Is this how the app supposed to work? Or am I missing some settings somewhere so I get notifications on my  iphone screen just like whatsapp and other apps does.

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Re: Gizmo watch notifcations not viewable outside GizmoHUb
vzw_customer_support
Customer Support

I understand how important it is to get notifications for your child. Have you checked your phone to ensure you have notifications enabled for the GizmoHub app? 

 

Go to Settings and select Notifications. Find the GizmoHub app and make sure the notifications are enabled. 

-John

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Re: Gizmo watch notifcations not viewable outside GizmoHUb
nitynity
Member
 

-  Thanks for the response John. Yes my notifications are turned on in my iphone for GizmoHub.

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Re: Gizmo watch notifcations not viewable outside GizmoHUb
vzw_customer_support
Customer Support

I appreciate you checking. I asked because Apple recently had an update and that may have turned off the notifications for the app. 

 

Have you ever received notifications when your son sends you a text? 

-John

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Re: Gizmo watch notifcations not viewable outside GizmoHUb
nitynity
Member

Only through the GizmoHub app and never on the iphone screen.

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Re: Gizmo watch notifcations not viewable outside GizmoHUb
vzw_customer_support
Customer Support

Thanks for clarifying this information for us, nitynity. We sent you a Private Note so we can continue working on this together. 

 

 

-Jason

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