Re: Gizmo watch step counter stops working
vzw_customer_support
Customer Service Rep

Sean757575, it's crucial to ensure your son's Gizmo watch is working properly. Since you just purchased the watch, you do have the option to return/exchange the device for a brand-new one within the first 30-days of purchase. 

 

-Shelly

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Re: Gizmo watch step counter stops working
DrTobiasFunke
Newbie

The pedometer on my son’s Gizmo broke on Day 4 of use. Factory reset fixed it for 6 hours then it broke again. Junk.

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Re: Gizmo watch step counter stops working
vzw_customer_support
Customer Service Rep

This is very concerning to hear, we need to take a look into what's going on with his watch, please send us a Private Note. 

*Gen

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