We have a gizmo watch that is approximately 2 years old. No damage, no cracks, no water damage, no damage to charger. It will not charge nor will it turn on. It is stuck on the screen with the g logo. We tried the factory reset by pressing the back button 9 times. Did not work. We tried removing the watch from the gizmo hub app in order to do a factory reset. Did not work. I would appreciate any help. Thanks!