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Gizmo
MAG1387
Member

Anyone else had trouble with the Gizmo 2? I got one for a child that immediately overheated. I returned it and have spent more than four hours trying to get a replacement, although I’m tentative since the agent told me this has been happening a lot. I’ve spent four hours trying to get a supervisor on the phone. I spoke to three people, each of whom provided a new order number, but nothing has shipped. So, does the product overheat? Is it worth waiting for someone to replace it or just cancel my whole family’s contract and look into another carrier with another product?

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Re: Gizmo
vzw_customer_support
Customer Support

Mag1387, making sure my Childs Gizmo 2 gets replaced is vital. We never want to here you looking to cancel your service. I will be more than happy to assist. Please share  with me some details on the last order number and location code you received? -Rodney

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