Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
GizmoHub Not Pairing - Unable to Link to Your Gizmo
hey_suburbia
Member

- GizmoPal 2 says it's activated.

- Battery is fully charged.

- Phone number(s) are correct.

I have the latest version of GizmoHub on my iPhone X.  When I try to pair the watch with the phone it sits on this screen for 2-5 minutes:

IMG_7880.PNG

-----

Then after around 50 failed attempts thus far, I get this screen:

IMG_7882.PNG

I have tried:

- Rebooting both phone and watch

- Switch to LTE and 4G on my phone to try and activate

- Deleting the app and reinstalling

- I tried waiting (maybe the servers were down).  It's 48 hours and no different.

Labels (1)
Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
hey_suburbia
Member

In addition, My Verizon is down for me:

Screen Shot 2018-09-01 at 9.26.33 AM.png

And Support won't recognize my device:

kTW4tAi.png

0 Likes
Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
Attuser
Member

Hi!  We are having the same issue.  We bought this gadget for my son on Friday and 2 iphones will not connect to it.  My MIL was able to set up as the primary on her Samsung though.  We have added our phone numbers through her app, so he can call us but thats it.  It is VERY frustrating that this app will not connect.  Waste of money.

0 Likes
Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
Tara0619
Member

I have the same problem. After a very long tech support chat, they sent me a replacement Gizmo. I was able to activate it but it still won't pair with the app on my phone. Eventually my mom tried to download the app on her phone but it wouldn't pair with hers either. I'm told by the Verizon store near my house that I most likely won't get a refund for my $150 paperweight. I am NOT happy.

0 Likes
Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
Attuser
Member

We thankfully only paid $50 for this gadget. We can call him and he can

call us and that is it. Do you have a provider other than Verizon? My

MIL got an answer that with the last update in late August, the link is

broken. Anyone outside of Verizon cannot link a Gadget and supposedly they

are working on getting this fixed.

On Mon, Sep 10, 2018 at 12:57 PM, Tara0619 <forums@verizonwireless.com>

0 Likes
Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
Tara0619
Member

I actually got ours to work! After several failed attempts at tech support, I find someone aware of the situation. If you have an Android phone, you can download the beta test update of the app and now it works!  (In the Google Play store, find Gizmo Hub, scroll all the way to the bottom and select, request to join Beta Group.) Good luck!

Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
Attuser
Member

We have iphones Smiley Sad

Congrats!

On Thu, Sep 13, 2018 at 6:04 PM, Tara0619 <forums@verizonwireless.com>

0 Likes
Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
Tara0619
Member

The Verizon tech said he doesn't know if they have released the beta to iPhone but that eventually the update would roll out to everyone.

Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
FredFred4
Member

From what I've read about the Beta, all of the phones running GizmoHub app will have to be updated to the latest app (not just the primary caregiver).  And it seems to be a one-way thing so you can't go back to the old version of the App if it doesn't work.  

Beware!

Re: GizmoHub Not Pairing - Unable to Link to Your Gizmo
SHELLEE1968
Member

Check Reply No. 5 above.  After two months of not working, this worked.