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GizmoPal2 showing GPS coordinates not address!
DUCKYDUCKYDOO
Member

My children's GizmoPal2s are no longer showing the address where they are located but instead only providing the GPS coordinates.  While I think the GPS coordinates are helpful in some situations, it is extremely frustrating not to be able to see the actual address.  Is there a way to change it back to street address rather than GPS coordinates?

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Re: GizmoPal2 showing GPS coordinates not address!
Algiere4
Member

Same exact problem here and it is so frustrating.  I contacted verizon twice via chat and have yet to receive a response.....not happy!

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Re: GizmoPal2 showing GPS coordinates not address!
yarelim_vzw
Verizon Employee

DUCKYDUCKYDOO​,  I want to make sure we can help you get back on track to viewing your child's location.

Here are a few steps to take in efforts to get this fixed. 

  1. Update the Samsung device to 7.1.X if possible.
  2. Open Application Manager, Tap Show System Apps 
    • Clear Cache on (Gizmo Hub, Google Play Store, Google Maps*, Google Play Services, Google Play Services Instant Apps, Google Services Framework)
  3. Soft Reset by holding power button & volume down button for 7 seconds.

Please keep us posted with your outcome.

yarelim_vzw

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Re: GizmoPal2 showing GPS coordinates not address!
DUCKYDUCKYDOO
Member

Thank you!  I followed these steps but sadly it didn't fix the issue.  Any other suggestions?

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Re: GizmoPal2 showing GPS coordinates not address!
Algiere4
Member

this did not fix it for me either. i did a factory reset, reinstalled the

app, and it worked for about 4 times that i tracked my son, then right back

to coordinates....never would have bought this if i knew this......very

disappointed.

On Wed, Aug 2, 2017 at 5:04 PM, DUCKYDUCKYDOO <forums@verizonwireless.com>

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Re: GizmoPal2 showing GPS coordinates not address!
ZACKFIRE
Member

In my case, my phone (Samsung S8) is showing GPS and not address, but my wife's phone (also S8) is showing the address when we track the same devices.  We have three (2x gizmopal2, 1x gizmogadget), and all three are doing the same thing, GPS for me, address for my wife.

This points to a problem with a setting on the phone that's doing the tracking, and NOT the gizmogadget/gizmopal2 themselves.

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Re: GizmoPal2 showing GPS coordinates not address!
DUCKYDUCKYDOO
Member

Thanks for this info!  Any idea what might setting it might be?  I have a Samsung Galaxy Note5.

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Re: GizmoPal2 showing GPS coordinates not address!
ZACKFIRE
Member

I don't know what that is right now..... but I am trying to rule out the devices as the source of the problem, because from what I can experiment on my end, it's not the gizmos, but the tracking phones.  If I find it, I'll post back to here.

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Re: GizmoPal2 showing GPS coordinates not address!
Algiere4
Member

We have having same exact problem. My husband is listed as the "primary

caretaker" and he is the only one that can get an address. All other

subsequent caregivers can only see coordinates. A factory reset fixed the

problem for about 4 tracks and then it reverted right back. I believe it is

a glitch in the app and not the physical device.

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