Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
GizmoWatch not texting
Philyboy13
Enthusiast

My daughter's GizmoWatch will not allow her to text me.  I am assigned as guardian 1 and it shows texting as an option, however when we select the text icon the screen blacks out for a moment then returns to the home screen.  My daughter is able to text my wife (guardian 2) without issue.  She is also able to call and recieve texts from me.  When we attempted to reply to a text I sent her, it again blacked the screen before returning to the home screen.  I have cycled the power on the watch with no change.  Any other suggestions?

Tags (3)
Re: GizmoWatch not texting
vzw_customer_support
Customer Support

Philyboy13, we certainly want your daughter to be able to text you. It is odd indeed that she can text your wife, but the black screen occurs when she tries to message you. Thank you so much for the details you provided as they are beneficial. Has your daughter ever been able to text you? Have you tried to delete your contact and re-add it?http://spr.ly/6600EZe1u

 

TionnaB_VZW

0 Likes
Re: GizmoWatch not texting
Finallyincognito
Enthusiast

Thanks for sharing your issue, we were experiencing the same thing! I followed the instructions and deleted the Gizmo and repaired it and we are back up and running. 

0 Likes
Re: GizmoWatch not texting
t4ral
Newbie

we are having this same issue! frustrating to say the least.

son can call but not text. when goes to text, the screen just goes blank and returns to the home screen. odd.....

0 Likes
Re: GizmoWatch not texting
vzw_customer_support
Customer Support

t4ral, we know how kids rely on text heavily these days, so we are here to work toward a resolution. What operating system is your smartphone, such as Android or iOS? Can the watch receive texts? Is the automatic time enabled as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-209091/?

DavidC_VZW

0 Likes
Re: GizmoWatch not texting
robinson_5_98
Newbie

We just got out gizmowatch and have the opposite problem.  It can text but not call or receive calls.  Thoughts?

0 Likes
Re: GizmoWatch not texting
vzw_customer_support
Customer Support

robinson_5_98,

I'm sorry to see that your Gizmowatch is not able to make or receive calls. I know that getting this up and running is top priority. Please share more information with me. What happens when you try to make a call? How long has this been happening? Is anyone around you having the same trouble? I want to ensure we get this going for you. 

 

JenniferL_VZW

0 Likes
Re: GizmoWatch not texting
Jennreck19
Newbie

I am not the original poster, but would like help with my son's GizmoWatch.  He cannot send or receive text messages from school, but it works fine from home.  My date & time are set to Automatic so I don't know what else to do.  The whole purpose of getting him the watch was for him to be able to communicate when he's away from us...  Thanks!

0 Likes
Re: GizmoWatch not texting
vzw_customer_support
Customer Support

Oh no. Let's follow these steps for "I'm unable to send or receive text messages"

https://www.verizonwireless.com/support/verizon-gizmowatch-troubleshooting/#/main/device/&QTAX53B&92...
Are there any time restrictions in place?


DavidH_VZW

0 Likes
Re: GizmoWatch not texting
Chappy1228
Newbie

Same question. Only thing is it will let him text me as the primary but no one else 

0 Likes