Help

[dldennison13]

I have a Samsung galaxy S5 and I'm having trouble turning of my mobile hotspot. This is what I'm doing I go to settings> more networks > turn on mobile hotspot. I get the following messages on screen checking subscription status with a loading ring than its says unable to connect authentication error. I'm on the 45 dollor prepaid plan and I have the moblie hotspot included so someone plz help it'll be greatly appreciated

[mama23dogs]

Prepaid accounts often need to activate with customer service help.