Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Help
dldennison13
Member

I have a Samsung galaxy S5 and I'm having trouble turning of my mobile hotspot. This is what I'm doing I go to settings> more networks > turn on mobile hotspot. I get the following messages on screen checking subscription status with a loading ring than its says unable to connect authentication error. I'm on the 45 dollor prepaid plan and I have the moblie hotspot included so someone plz help it'll be greatly appreciated

Labels (1)
0 Likes
Re: Help
mama23dogs
Sr. Leader

Prepaid accounts often need to activate with customer service help. 

0 Likes