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How to cancel an incorrect order that wasn't ordered with a Verizon account
bergerj2489
Member

I pre-ordered the Airpods Pro earlier today as a "guest" when I didnt have my account info handy but completely messed up the address to where it will be undeliverable.  I have been trying to contact customer support but can't seem to get through. 

Is there a way to cancel this order without having to go through the pain of being charged and sending the item to possibly the wrong address? 

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Re: How to cancel an incorrect order that wasn't ordered with a Verizon account
vzw_customer_support
Customer Support

Hello bergerj2489, 

 

I'm so sorry to learn about your order, and for any inconvenience in canceling it. I'm eager to assist you with a resolution today. Because you were online as a guest, I recommend you contact our Internet Order Support team directly at 866-338-7390. Their hours are:

 

Monday-Friday 5AM-7PM Pacific Time

Saturday 5AM-2PM Pacific Time

Sunday *Closed*

 

 

ChristinaB_VZW

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