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MIFI4510 connected but no internet

An old aircard....

Forgot to turn on the aircard last month (office admin warned me to turn on every 30 days) and now it won't connect to the internet.  Used it about two months ago and worked fine.

Got 3 bars, battery reset, shows 3 devices connected, but can't determine what the phone number is and CS says unless they have the number, they cannot help.

Any suggestions?  I'll have the office bite the bullet and get a new version but until then...