We can definitely provide some assistance with this charger, BonnieM71. Does the device show that it is charging? Do you have a case on the device?
No it doesn’t. Its the little round pod that my iPhone will lay on to charge. When i plug it in I get the blue flashing light on the bottom and it won’t charge my phone.
I have the same issue. It does vibrate briefly and light solidly for a minute or so, then the light starts blinking. It's plugged directly into the wall outlet with the adapter that came with it. It behaves the same way whether it's in the case or not. And sometimes it actually DOES work as expected with nothing changed that I can see.
smartcookie326, we definitely want to get down to the bottom of the issue you are having with your Mophie charging pad. How long has this issue been going on for? What particular model do you currently have? What is the make and model of the device you are having the issue with?
I have the same problem. I have an iPhone 11pro, mophie juice pack and mophie wireless pad that more square than round. The phone is in the mophie case. I have to set the phone exactly in a certain spot in order to get a light which shouldn't be this difficult. The light will stay on for maybe 10 seconds then start to blink and there is no charge happening . I am not happy so far with this product and need assistance please .
I prefer the old mophies that connect to the phone vs having 2 separate entry points .
We want to do everything we can to get you the support you're looking for! To provide our best assistance, please reach out to us through your personal Facebook or Twitter account. We hope to speak with you soon. MichelleH_VZW
We definitely want to make sure you are able to use your Mophie charging pad. How long has this been going on for? Do you have any metals near your charging pad like keys?