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Online Order
TLX
Member

I made an online order accidentally and contacted the customer service to cancel it immediately. They gave me the issue ticket number which got cancelled!!!! Then the package sent out from the verizon and transferred back to verizon. But it is still show in my account, that the order is shipping. ?????? The order directly billed on my account. 

 

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Re: Online Order
vzw_customer_support
Customer Support

TLX,

We can relate to how important it is that you are not charged for an order you no longer want. We've sent you a Private Message. 

-Arya

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Re: Online Order
TLX
Member

Where is the message? 

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Re: Online Order
vzw_customer_support
Customer Support

TLX,

Hi, and sorry to hear you are being charged for an order you changed your mind about. We'll gladly look into the details. What is the location and order code we'll be working with?

-Arya

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Re: Online Order
TLX
Member

already sent it by private message

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Re: Online Order
vzw_customer_support
Customer Support

TLX, I have sent you a Private Note.  Can you please reply so we can get your concerns addressed?

-Santo

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