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Returned accessory order over a month ago - Verizon won't issue refund
LSRice
Member

I placed an online order for accessories on 8/7/21. Verizon didn't mail my products until 9/23/21. In the meantime, I reordered the items by phone and requested that they cancel the original order. They still charged me and shipped the items 7 weeks later! I returned the items using the return label provided by Verizon. According to the tracking, they received the returned items over a month ago. Verizon still has not refunded my money. This was a large order worth several hundred dollars. I have called customer support numerous times and they can't find a record of the order. I can plainly see it on the My Verizon app. I don't understand why Verizon says they have no record of the order.

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Re: Returned accessory order over a month ago - Verizon won't issue refund
vzw_customer_support
Customer Support

We should have gotten the original order right from the beginning and I apologize for the hassle! I am confident we will get to the bottom of this quickly to ensure your money is returned. Please send a Private Note and we can offer you more personalized support.  -Yale

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