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Verizon Samsung 4G LTE Extender 2 no longer operational - VZW Issue
scottOGD
Newbie
‎09-16-2021 07:16 AM

I'm having the same problem.  Almost every day the lte extender goes offline.

I reset and it comes back up but I'm not sure what's going on.

Often you get 4 bars and it shows you are connected to the extender #48 also shows connected to the extender, but incoming calls and texts fail.

Turning off Wifi on iphone XR IOS 14.7.1 and then back on, sometimes reconnects, but the connectivity has been very unreliable.

Plain old wifi calling sometimes works well and othertimes fails, which is why we bought the extender for nearly $300. 

Any suggestions Verizon?

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Re: Verizon Samsung 4G LTE Extender 2 no longer operational - VZW Issue
vzw_customer_support
Customer Service Rep
‎09-16-2021 07:25 AM

We definitely want to ensure you can maintain a reliable connection, scottOGD. Have you had the opportunity to ensure the proper ports and IP addresses are unblocked using the instructions at https://www.verizon.com/support/knowledge-base-25525/ -Yale

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Re: Verizon Samsung 4G LTE Extender 2 no longer operational - VZW Issue
vzw_customer_support
Customer Service Rep
‎09-16-2021 08:25 AM

I do understand your concerns regarding the Extender and your connection. You do want to turn off the Wifi Calling to ensure that your device remains connected to the Extender. What lights do you see on the Extender? -Al

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Re: Verizon Samsung 4G LTE Extender 2 no longer operational - VZW Issue
scottOGD
Newbie
‎09-16-2021 09:41 AM

would you rather see the logs?

 

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Re: Verizon Samsung 4G LTE Extender 2 no longer operational - VZW Issue
scottOGD
Newbie
‎09-16-2021 09:44 AM

1SCTP link failure[Cleared]  SCTP HB failed over criteria09-16-2021 10:06:10 EDT
2SCTP link failure[Cleared]  SCTP HB failed over criteria09-15-2021 14:21:01 EDT
3IPSec down[Cleared]  This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD, etc.09-15-2021 10:06:59 EDT
4SCTP link failure[Cleared]  SCTP HB failed over criteria09-10-2021 14:02:26 EDT
5SCTP link failure[Cleared]  SCTP HB failed over criteria09-09-2021 10:01:24 EDT
6SCTP link failure[Cleared]  SCTP HB failed over criteria09-08-2021 15:36:03 EDT
7SCTP link failure[Cleared]  SCTP HB failed over criteria09-08-2021 13:40:57 EDT
8SCTP link failure[Cleared]  SCTP HB failed over criteria09-04-2021 17:57:43 EDT
9SCTP link failure[Cleared]  SCTP HB failed over criteria09-03-2021 13:52:34 EDT
10SCTP link failure[Cleared]  SCTP HB failed over criteria09-02-2021 10:36:11 EDT
11IPSec down[Cleared]  This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD, etc.08-31-2021 11:02:09 EDT
12SCTP link failure[Cleared]  SCTP HB failed over criteria08-29-2021 16:23:23 EDT
13SCTP link failure[Cleared]  SCTP HB failed over criteria08-29-2021 16:11:08 EDT
14IPSec down[Cleared]  This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD, etc.08-29-2021 16:10:43 EDT
15SCTP link failure[Cleared]  SCTP HB failed over criteria08-29-2021 13:12:10 EDT
16IPSec down[Cleared]  This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD, etc.08-29-2021 13:11:51 EDT
17SCTP link failure[Cleared]  SCTP HB failed over criteria08-28-2021 15:28:36 EDT
18SCTP link failure[Cleared]  SCTP HB failed over criteria08-26-2021 13:17:16 EDT
19SCTP link failure[Cleared]  SCTP HB failed over criteria08-23-2021 18:05:18 EDT
20IPSec down[Cleared]  This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD, etc.08-23-2021 15:31:54 EDT
21SCTP link failure[Cleared]  SCTP HB failed over criteria08-22-2021 10:54:26 EDT
22IPSec down[Cleared]  This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD, etc.08-22-2021 10:54:06 EDT
23SCTP link failure[Cleared]  SCTP HB failed over criteria08-21-2021 14:26:08 EDT
24SCTP link failure[Cleared]  SCTP HB failed over criteria08-19-2021 10:45:03 EDT
25SCTP link failure[Cleared]  SCTP HB failed over criteria08-19-2021 01:37:30 EDT
26SCTP link failure[Cleared]  SCTP HB failed over criteria08-18-2021 11:19:01 EDT
27SCTP link failure[Cleared]  SCTP HB failed over criteria08-16-2021 17:43:08 EDT
28SCTP link failure[Cleared]  SCTP HB failed over criteria08-14-2021 15:41:15 EDT
29SCTP link failure[Cleared]  SCTP HB failed over criteria08-14-2021 13:15:57 EDT
30SCTP link failure[Cleared]  SCTP HB failed over criteria08-14-2021 11:25:59 EDT
31SCTP link failure[Cleared]  SCTP HB failed over criteria08-07-2021 12:51:02 EDT
32SCTP link failure  
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
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Re: Verizon Samsung 4G LTE Extender 2 no longer operational - VZW Issue
vzw_customer_support
Customer Service Rep
‎09-18-2021 09:56 AM

scottOGD, I appreciate you providing the logs.  I have to use a Network Extender when I visit my mom and I understand how vital it is to stay connected.  The logs are showing it is losing connection with the modem and ISP.  The first step is needing to verify the correct ports are unblocked/opened.  For this, you will have to contact your Internet Provider.  For the information on specific ports, you can find that here: https://www.verizon.com/support/knowledge-base-25525/  The information is found under the section "4G LTE Network Extender 2 (sFemto-2)."  I am confident once these are unblocked/opened your Network Extender will be able to stay connected.  Does this help? -Santo

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