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Verizon Stream TV Device

When we switched over from Sprint it said we would receive a free Stream TV Device and gift card. I have already received the information for the gift card, but I received an email for a Echo Dot and Smart Plug.  I have attempted 2 chats already because I would prefer the Stream TV over the Echo Dot, but in both chats the rep never came back and then I lost the connection because it took so long. Its frustrating trying to get an answer and they just don't come back. 

Re: Verizon Stream TV Device
Customer Support

Hello Emily9279, we're concerned to learn that you haven't been able to get a resolution, and we'd love to help over this medium. Please send us a private message to better assist. 


- UbaldoJ_VZW