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Verizon app return
MainstreamTitan
Enthusiast - Level 1
‎06-23-2022 09:40 AM
  • Screenshot_20220623-093422_Gmail.jpg

 Hi Verizon team! For the past 2 months I've been trying to get my money back with an App purchase I made my mistake.

I sent the Xbox headphones back and since then I've received no return.

Recently I got an email saying it's been "resolved" which would imply that I would get my return of $129, but I did not.

Can I please get an update on whats going on with my refund?

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Re: Verizon app return
vzw_customer_support
Customer Service Rep
‎06-25-2022 09:46 AM

I hope you're having a good weekend so far. I can absolutely help with your concerns. Please send us a Private Message for account-specific help. 

-Carter

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Re: Verizon app return
MainstreamTitan
Enthusiast - Level 1
‎06-25-2022 08:34 PM

How do I send you a private message?

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Re: Verizon app return
vzw_customer_support
Customer Service Rep
‎06-27-2022 08:51 PM

Hello,MainstreamTitan.  We want to ensure you receive the help you need. We are sending you a Private Note to assist you further.

*Cassie

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