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Correct Answer!
WIFI disconnects when bluetooth is turned on
MARREM45
Member
‎12-30-2016 06:05 PM

I just opened a FITBIT app and when the bluetooth is on the WIFI disconnects so that the FITBIT does not sync. If I turn the bluetooth off the WIFI will connect.  I've had numerous support calls with both Fitbit and Verizon and we can get both the WIFI connected and the Bluetooth paired but in short time the WIFI is ON but no connection. Please help.

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Correct Answer!
Re: WIFI disconnects when bluetooth is turned on
vzw_customer_support
Customer Support
‎01-01-2017 09:23 PM

We want to help anyway we can. Have you tried turning off other services on your device such as mobile data or location services?


EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Correct Answer!
Re: WIFI disconnects when bluetooth is turned on
Ann154
MVP MVP
MVP
‎01-02-2017 07:46 AM

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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